As part of the PEAK Initiative, the University has established central services provided by the Human Resources Operations Center and Talent Acquisition Center of Expertise (COE). The HR Operations Center provides centralized processing of requests related to employment records, compensation and benefits, and support for staffing, while the Talent Acquisition COE is the central hub for supporting recruitment and hiring.   

The HR Operations Center and the Talent Acquisition COE focus on:

  • Creating and maintaining position and employment records in PeopleSoft for employees and Persons of Interest throughout the employment lifecycle.
  • Posting all positions in Recruiting Solutions and initiating background checks.
  • Providing full cycle recruitment and hiring support for non-teaching P&A, Civil Service, and Labor Represented positions.  
  • Providing guidance on best practices through collaboration with local HR processes, and ensuring consistent adherence to processes and policies across our administrative and academic units regarding postings, hiring, and employment records.
HR
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How will roles change?

The people joining the HR Operations Center or COE from our system campuses, departments, or units bring a unique blend of experiences, localized knowledge, and an understanding of University practices and work culture. Roles on the central HR teams are specialized which helps build efficiency and support compliance for the University system. And the experiences and skill sets of those joining the team help build expertise about the needs of our partners to better support our mission of research, education and outreach. 

HR Operations Center or Talent Acquisition teams receive the latest updates on processes and policies, have the support of peers doing similar work, plus have backup to ensure services continue to be provided when a team member is out of the office.

As more and more of our departments begin using the new service model, we will continue to create and hire for positions that not only support the work, but offer career opportunities for our employees. 

How is the work changing?

Some HR tasks will shift away from our departments and units, and be fulfilled by the specialized central teams. Most of the work itself doesn’t change; who completes it and how it is completed does.  

Central HR teams use an online ticketing system called TeamDynamix (TDX) to field, track and resolve HR requests. Designated requesters from within a unit or department will use TDX to request HR services from central HR. While each college, department, or unit may have a different process for submitting requests, the use of the central service model remains the same.

Additionally, as some staff and work transition to central teams, there will be HR work remaining in each department or unit, which will have the opportunity to realign how the work is completed based on its collective goals and needs.

Human Resources Questions and Contacts

More information about the HR Operations Center and Talent Acquisition Center of Expertise, including more specific information about the types of tasks and processes handled can be found on the University Human Resources website.

Transition Teams

As each academic or administrative unit moves through PEAK implementation, representatives and leaders from each unit will form a Transition Team. Team members serve as a valuable resource for employees and supervisors within the unit as questions arise. When your area is actively engaged in the process, you will be able to find your representative on the list of transition team members from Finance, Human Resources (HR), Information Technology (IT), and Marketing and Communications (Marcom).

PEAK Office

Connect with us via email at [email protected].