Information Technology (IT) is one of the four main service areas of the PEAK Initiative.
The systemwide IT community, known as IT@UMN, has as a practice, centralized services as they have evolved from custom or unique-use to commodity or enterprise-use for many years. The alignment of more than 70 service desks in the mid 2000’s to one central service desk, now known as Technology Help, is one such example. Because of existing centralization processes, the Information Technology changes informed by PEAK are focused on enhancement and refinement rather than creating new operational centers.
Through PEAK, IT will continue to expand upon its existing model of integrated, collaborative, non-competitive service delivery throughout the PEAK implementation process. The expansion will be achieved by enhancing collaboration and accountabilities between the Office of Information Technology and local IT leadership.
Two new roles will drive our success:
- Senior Director & Chief Technology Officer - CJ Loosbrock
- Senior Director IT Leads - Phoebe Johnson
IT resources are listed below.
Central Academic Technology Support
The Office of IT will bolster its Academic Technology services to deliver more consistent and equitable academic technology support for University faculty and instructors. Academic unit instructional designers and academic technologists are collaborating to analyze and understand what new or enhanced services would most benefit University of Minnesota instructors.
IT Questions
Specific IT questions have been archived. Current general PEAK questions can be found on the Frequently Asked Questions page.
Questions have been archived as of June 30, 2023.
IT Resources
Learn more about IT and view the November 2022 IT Milestone 2 presentation deck and IT meeting recording.
Contacts
If you have IT specific questions, please reach out to the IT Leadership Community of Practice to be connected with IT people directly. Please note that you will need to sign in with a UMN ID and password to access this list.
Sponsor & Transition Teams
View and connect with the PEAK Sponsors.
As each area moves through the PEAK milestones, the leadership of the campus/college/administrative unit forms transition teams. When your area is actively engaged in the process, you will be able to find your representative on the list of transition team members from Finance, Human Resources (HR), Information Technology (IT), and Marketing and Communications (Marcom).
PEAK Office
Email us at [email protected], or use the PEAK contact form to contact the PEAK office.