Information Technology (IT) is one of the four main service areas of the PEAK Initiative.


The systemwide IT community, known as IT@UMN, has as a practice, centralized services as they have evolved from custom or unique-use to commodity or enterprise-use for many years. The alignment of more than 70 service desks in the mid 2000’s to one central service desk, now known as Technology Help, is one such example. Because of existing centralization processes, the Information Technology changes informed by PEAK are focused on enhancement and refinement rather than creating new operational centers.

Through PEAK, IT will continue to expand upon its existing model of integrated, collaborative, non-competitive service delivery throughout the PEAK implementation process. The expansion will be achieved by enhancing collaboration and accountabilities between the Office of Information Technology and local IT leadership.

Two new roles will drive our success:


Central Academic Technology Support

The Office of IT will bolster its Academic Technology services to deliver more consistent and equitable academic technology support for University faculty and instructors. Academic unit instructional designers and academic technologists are collaborating to analyze and understand what new or enhanced services would most benefit University of Minnesota instructors.

IT Resources and Contacts

If you have IT specific questions, please reach out to the IT Leadership Community of Practice to be connected with IT people directly. Please note that you will need to sign in with a UMN ID and password to access this list.

Transition Teams

As each academic or administrative unit moves through PEAK implementation, representatives and leaders from each unit will form a Transition Team. Team members serve as a valuable resource for employees and supervisors within the unit as questions arise. When your area is actively engaged in the process, you will be able to find your representative on the list of transition team members from Finance, Human Resources (HR), Information Technology (IT), and Marketing and Communications (Marcom).

PEAK Office

Connect with us via email at [email protected]