Information Technology (IT) is one of the four main service areas of the PEAK Initiative. 

IT

The systemwide IT community has continuously evolved its technology support and services. This evolution is guided with the understanding that some technologies are custom and niche and should be supported locally, while others are widely available and adopted, and supported centrally. In the mid 2000’s IT@UMN worked collaboratively to develop shared standards and common language for service desk support. As a result, the community aligned more than 70 IT service desks to a central service desk, now known as Technology Help. 

Due to its existing centralization processes, the information technology (IT) changes informed by PEAK are focused on enhancement and refinement rather than creating new operational centers. University IT will continue to mature its existing model of integrated, collaborative, non-competitive service delivery throughout the PEAK implementation process. This will be achieved by: 

  • Enhancing bi-directional communication and accountability among IT Leads systemwide
  • Ensuring IT priorities set by the business are well-understood across the system
  • Providing individual contributors reporting to IT Leads with opportunities to lead or join virtual teams
  • Reinforcing central Academic Technology services

Individuals in IT will benefit from:

  • Enhanced strategic partnership in IT across the University
  • Expanded and formalized opportunities to lead or join virtual teams 
  • Expanded networks, opportunities to gain new skills, increased capacity and efficiency in IT across the system

Central Academic Technology Support

The Office of Information Technology has bolstered its Academic Technology services to deliver more consistent and equitable academic technology support for University faculty and instructors. This has been done by adding capacity to vet integrations into our learning management system (LMS) as well as increasing our reporting capacity for academic technology systems. In the near future, we plan to increase our capacity in the area of digital accessibility to aid in new compliance needs based on the Justice Department's rule to Strengthen Web and Mobile App Access for People with Disabilities.

IT Resources and Contacts

Visit the Technology Help website to explore services available at the University of Minnesota. This site also provides links to request and access services as well as how-to instructions.

If you have unit-specific questions about IT strategy, questions you can reach out to members of the IT Leadership Community of Practice. Please note that you will need to sign in with a UMN ID and password. 

Meet the People

Transition Teams

As each academic or administrative unit moves through PEAK implementation, representatives and leaders from each unit will form a Transition Team. Team members serve as a valuable resource for employees and supervisors within the unit as questions arise. When your area is actively engaged in the process, you will be able to find your representative on the list of transition team members from Finance, Human Resources (HR), Information Technology (IT), and Marketing and Communications (Marcom).

PEAK Office

Connect with us via email at [email protected].