Service Model Overview
Through PEAK, the University is shifting how we deliver some finance, human resources, and marketing and communications services to our academic and administrative units. This new model is a transition into central services that focus on specialization in these service areas.
Organizing teams around expertise creates opportunities for meaningful career growth for employees through collaboration and exposure to different projects, while offering an environment that fosters a healthy work and life balance.
Benefits of the new service model:
- Shared resources and oversight allows for the consistent application of best practices and policies
- Scalable operations to ensure business is always happening
- Implementing technology platforms to be leveraged across all units
- Increased local capacity for mission-driven strategic planning and decision making
- Consistent delivery of services
- Reduced compliance risk
- Opportunities for career development
Staffing is a big part of this transition, and our goal is to keep as much talent in the University as possible. As work moves from each unit to a central service organization, many individuals will take on new opportunities.
Central Teams
Our new service model includes central teams in Finance, Human Resources, and Marketing and Communications. Each area will handle the flow of work differently based on the needs of their internal customers in the academic and administrative unit.
Finance: Purchasing, accounts payable, accounts receivable/billing, payroll accounting, and general ledger accounting work. More information on the Finance Operations Center.
Human Resources: Includes the Operations Center (workforce data management, leave of absence, and staffing operations), and Talent Acquisition (full-cycle recruitment support and background checks). More information on the Human Resources Operations Center.
Marketing and Communications: Offering common goods services for digital communications, creative services, account services, and measurement and analytic. More information on Marcom.
Common Good Services
Through the PEAK Initiative workforce transition process, there will be some parts of Marcom work that will stay within the campus communications office, and some may be supported by other groups providing common good services.
Centralizing work that elevates the University brand, strategic priorities and initiatives will fall under University Relations to ensure that such critical tasks are handled consistently and align with the University’s overarching goals and messaging.
Having a team focused on these common goods services can lead to greater expertise and specialization in brand management, communication strategies, and stakeholder engagement. Read more about common good services provided through the University Relations office.